Privacy Policy

1. Who to contact

The contact for VeriMed AI is Wazed Ali. For privacy questions or requests, email wazed309@gmail.com.

2. Information we handle

• Account information, including your email address and sign-in details. Your profile may include a display name, phone number, state, photo and language preferences.
• Medicine photos you submit, visible pack details, decoded QR data and the screening results generated from them.
• Checks you choose to save in your private history, including pack details and purchase-evidence status.
• Reports you prepare, including medicine and purchase details, required contact name and phone number, optional email and attached photos, and messages you send us.
• Technical information needed to run and protect the service, such as session information, request logs and error diagnostics.

3. How information is used

We use information to sign you in, screen the pack you submit, compare readable details with safety data, provide results, maintain your saved history and preferences, prepare your private reports, respond to enquiries and investigate service errors or misuse. Avoid including prescriptions, faces, addresses or order identifiers in medicine photos unless necessary for your request.

4. AI processing and service providers

Submitted medicine photos and screening instructions are sent to an external AI service through the Lovable AI Gateway for text extraction and visual assessment. Account, storage and application services are provided through Lovable Cloud. These providers may process information outside India, and their own processing and retention terms also apply. We do not promise that AI processing happens only on your device or that providers retain no data.

5. QR links and private records

Manufacturer QR verification pages may be opened by our service to compare their visible records with the pack. Pharmacy record links are not automatically fetched by VeriMed AI. When you open a manufacturer or pharmacy link yourself, that website receives the visit and its own privacy policy applies. Saved checks and reports are restricted to the account that owns them; they are not public listings or used to publicly accuse a product. VeriMed AI does not automatically submit your complaint to a regulator.

6. Storage, retention and security

Account details, saved checks, uploaded profile photos and prepared reports, including attached report photos, may remain stored while they are needed to provide the service. Uploaded medicine photos are processed for screening; saving a check stores its result and extracted details, not the screening photos in the current workflow. Browser storage keeps you signed in. Access controls help protect private records, but no online service can guarantee absolute security. We do not currently specify a fixed retention period for every category; provider logs and backups may follow separate retention schedules.

7. Your choices and requests

You can update profile details and language preferences, and delete individual or all saved checks in History. For access, correction, account deletion, report deletion or other privacy concerns, email wazed309@gmail.com from your account email where possible. We may need to verify ownership before acting. Deleting visible records does not necessarily immediately remove backup or provider logs, and some information may need to be retained for applicable legal or security requirements. Do not send your password or unnecessary medical records.

8. Policy updates

We may update this policy when the service or its data handling changes. The date above identifies the latest version. You can also read our Terms & Conditions or contact us.